DELIVERY UPDATES - COVID-19
IMPORTANT DELIVERY UPDATE - delays due to COVID-19
Please be advised that we are currently practicing social distancing due to the COVID-19 outbreak while all departments are partially operational with limited staffs for safety reasons.
Note: We are also experiencing delivery delays and delays in receiving certain stocks from overseas. Some of our products are shipped from overseas such as customized Toric ,Hyperopia lenses and wigs.
The usual ETA for specially customized orders is 3-4 weeks from date of order. However, due to limited international flights and factories just starting to re-open, we are experiencing significant delays with our international shipments.
Our standard Global Mail shipment to certain countries (listed below) is temporarily unavailable due to delivery restrictions in the respective destinations.
We thank you in advance for your patience, understanding and support in this unusual time.
We apologize for any inconevenience caused.
Angola | Chad | Guadeloupe | Martinique | Samoa |
Algeria | Chile | Guatemala | Mauritania | Sao Tome and Principe |
Antigua and Barbuda | Colombia | Guinea | Liberia | Seychelles |
Aruba | Comoros | Guinea-Bissau | Mauritius | Sierra Leone |
Australia | Congo | Guyana | Moldovia | Singapore |
Bahamas | Costa Rica | Haiti | Mongolia | Somalia |
Bangladesh | Cuba | Honduras | Montenegro | South Africa |
Barbados | Curaçao | Iran | Morocco | Sri Lanka |
Belize | Djibouti | Iraq | Myammar | St Kitts and Nevis |
Bermuda | Dominica | Ivory Coast | Namibia | St. Maarten |
Bhutan | Dominican Republic | Jamaica | Nepal | Sudan |
Bolivia | East Timor | Kenya | New Caledonia | Suriname |
Bonaire | Ecuador | Kuwait | Nicaragua | Syria |
Botswana | El Salvador | Laos | Nigeria | Togo |
Brazil | Equatorial Guinea | Lebanon | Trinidad and Tobago | |
Brunei | Eritrea | Lesotho | Panama | Tunisia |
Burkina Faso | Eswatini | Liberia | Papua New Guinea | Turkmenistan |
Burundi | Fiji | Libya | Paraguay | Uganda |
Cambodia | French Polynesia | Macau | Peru | Uzbekistan |
Cameroon | Gabon | Madagascar | Philippines | Vanuatu |
Canada | Gambia | Malawi | Reunion | Venezuela |
Cayman Islands | Ghana | Maldives | Rwanda | Western Sahara |
Cape Verde | Grenada | Mali | St Vincent and the Grenadines | Zimbabwe |