We are committed to being cruelty-free. Our products are never tested on animals, nor do our suppliers engage in animal testing.

The Cruelty-Free emblem on Ohmykitty products guarantees that neither our products nor their ingredients have been tested on animals.

You can select non-prescription 0.00 for perfect vision. 

Yes, we give free lens cases upon each pair above USD $10.00.

Oh no! If you receive an incorrect order, we are so sorry for the mix up!

Please contact our Customer Care team within 10 days of delivery  with your order number and pictures of everything you have received, including the outside of your envelope or box. 

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped.

You'll receive an email with tracking once this happens!

We will be happy to change the shipping address for you order!

Please email our Customer Care with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Shipping rates vary according to the weight of the cart, order amount, shipping method, and destination country.

Please proceed to checkout to view the available shipping options and their respective costs.

Don't worry! First, check with your neighbors and/or post office for additional information.

Please email our Customer Care team within 7 days of the last tracking update, including your order number and tracking details, so we can assist you further.

Parcel delay does not always happened. Delivery time frames are based on best estimates, excluding express shipments. Transit times are subject to customs clearance, transport conditions, weather conditions, mail traffic volume, etc.

Please allow a minimum of 20 days (for standard mail) before filling an inquiry with us.  Your patience is greatly appreciated.

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We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders typically take 14 to 21 full business days to be delivered. Business days do not include weekends, or holidays.

In the meantime here are some things that might help you locate your package:

If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. 

Yes, all prices are quoted for a pair. (2 piece included) 

OHMYKITTY has implemented a prescription verification system that is in compliance with the rules and currently applies to US customers only.

You may submit your Doctor's Prescription Copy here

Blurry vision while wearing contacts is often caused by dry eyes or inadequate lens cleaning.

Avoid excessive use of saline drops, as this can lead to bacterial contamination. Prolonged wear can reduce oxygen supply to the eyes, causing temporary blurriness that usually resolves after a few hours.

To minimize discomfort, reduce wear time, blink frequently, and avoid activities that dry out your eyes, such as using a computer or reading.

Ensure lenses are properly cleaned to prevent protein or fat buildup.

If discomfort persists, consult an eye care professional.

Ensure the lenses are not inside out, as this can cause irritation.

Clean Thoroughly: Ensure lenses are cleaned with fresh multipurpose solution before each use.

Rest Your Eyes: If redness and pain occur, remove the lenses and allow your eyes to rest.

Increase Wear Time Gradually: Start with shorter wear times to acclimate your eyes to the lenses.

Use Artificial Tears: For dry eyes, use artificial tears and avoid extended wear.

Blink Frequently: Blinking helps keep your eyes moist and can alleviate discomfort.
If problems continue, please consult an eye care professional.

Merchandise may be returned for an exchange within 10 days from the receipt date. We will not process returns or exchanges after this period.

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