Yes, we ship all over the world. Different types of shipping costs will apply depending on the shipping method you choose, shipping cost will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

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During this difficult period, some couriers and post offices have suspended selected services. Ohmykitty is checking with each couriers daily, and will do our best to provide more shipping options as soon as possible.We apologize for any inconvenience caused.

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Please take note that the parcel might delay if it was unfortunately hold by custom for checking and review.

All International shipments may be subject to import taxes, duties and customs fees, which are levied by the local customs and authorities of your country of origin, and are strictly the responsibility of the Recipient. OMK will not be held responsible for any such events as the payments are not made to us but to your local authorities.

Shipping rate varies according to the weight of the cart, order amount, shipping method and country. Please proceed to checkout to find out the shipping options available and shipping cost.  

Free worldwide express delivery for all orders above $100 !

It depends on where you are. Every order will be dispatched within 1-3 working days unless the item is out of stock and we will send email to notify you. Please make sure the email is valid and active. Once your order is prepared for shipment you will receive a confirmation email with your tracking information. 

Kindly note that all working days mentioned will exclude Weekends and Public Holidays as there are no dispatch operations. 

Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

FedEX, DHL, Aramex & Local Courier Partners

Return & Exchanges

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Incorrect Item: If you have not receive what you ordered do not panic, you can return it and we will ship the correct item and refund all shipping costs.

Lost orders: It is rare that an order gets lost but if this happens and your package does not arrive within 3 weeks since the shipping date, please contact us and we will get in touch with the company office trying to find it.

Incorrect Address: Make sure the shipping address you provided is correct and complete, we are not responsible for lost orders due to incorrect addresses. If your package is returned due to this, we can ship it again upon receiving the new shipping payment.

Cancellation: You may cancel your order if it has not been yet been shipped. Kindly email us immediately and we will arrange for a refund (3-4 business days). However a fee of $2 will be imposed for administration fee. 

Returns : Customers may return merchandise for a merchandise exchange within 10 days from the receipt date. We will not process any returns or exchanges after this period. For all return parcels, kindly direct them to the address at the end of the page.

Goods received within 10 days are returnale or exchangeable if and only if the products if found defective. The first day of grace period starts from the day of the products arrived in the hand of the customers.

Kindly note that Ohmykitty reserves the right not to entertain any complaints filed after 10 days of grace period other than product defection complaints.

Kindly note that Ohmykitty reserves the right not to entertain any complaints filed after 10 days of grace period (date of parcel delivered) other than product defection complaints.

★Please examine thoroughly before opening package★

Upon the opening of the package, we cannot determine whether the defect was caused before or after the usage, and the exchange will never be viable.

PLEASE NOTE that every product must be examined thoroughly before opening and cannot be returned for exchange once it’s opened. Defects detected after the product’s seal is opened due to cursory examination will be considered as defects caused after opening and usage, and will not be subject to exchanges.

Examine the condition of the product from the bottom side of the package

-Shake lightly to examine the inner surface of the contacts

-Check whether both pieces(left and right)of the contacts are of the same color.
(Issues regarding factors that cannot be considered as production defaults such as minuscule difference of color, or wrong design cannot be processed under defective product policy. Classification of defective product must be based on the strict standard of whether “the product causes usage issues during wear.”)

We only guarantee product exchanges to the customers who abide with our aforementioned conditions.

Given that the customer understands and cooperates to the aforementioned conditions, we appreciate your generous understanding required for implementing lower price policies compared to other online markets.

We operate our sales based on the assumption that our customers have fully understood and agreed to the our conditions and policies aforementioned.

Track & Trace

All Parcels are fully trackable and it is your responsibility to track your parcel once it is shipped. The tracking information will let you know if delivery has been attempted or if futher details are required in order to deliver.

This tracking information is the carriers way of letting you know of any issues. Failure to follow your parcels progress can lead to alerts being missed. If delivery is hampered due to insufficient address information or failure to respond to calling card, your parcel may be returned to Ohmykitty. SO PLEASE ENSURE YOU TRACK YOUR PARCEL AND YOU CAN AVOID ANY UNNECESSARY DELAYS OR COSTS. 

Other Questions

Many first time users have reported their concerns about discomfort that they encounter which may be due to incorrect wearing methods. 

When you wear the lens inside out, the rough surface will cause pain as it moves on your pupils. You must first distinguish the inner side of the contacts before attempting to wear your contact lenses.

 The pain can also be caused by dust on inner surface of the contacts that may remain on the surface of the contacts when you don’t wash your hands thoroughly or wipe your hands with a used towel. If you are a first time user and are not very familiar to wearing contacts, repeating wrong methods could cause minuscule damage to the retina and add to the discomfort during wear. 

Another cause of pain can also be from dusts in the air. Since repeated wrong tries can cause damage to your eyes, please be thorough in cleansing your hands and wearing the contacts at a single try. Rather than persisting wrong trials, sanitizing the contacts and putting them on at single try after simulating increases your wearing experience.

Most of our customers reporting complaints about product quality have resolved their issues through the aforementioned method.

Blurry visions are mainly caused by dry eyes. Be aware not to use too much saline water drops to resolve the issue as too much saline water drops may cause bacterial contamination.

Long usages of contacts may deplete oxygen proportion of the eye which would also cause blurry vision to occur. The blur will be gone after 2~3 hours after you take out the contacts. When such symptoms arise, kindly reduce the usage time of your contacts. It is also better to refrain from using personal computer or reading a book while wearing contacts because these activities causes the eyes to dry quickly.

For the same reason, wearing contacts may cause discomfort in dry outdoor environment. 

Please be advised to blink frequently as this would help to to relieve your dry eyes when you wear contacts. The blurry lenses with direct contact to the retina may cause discomfort and congested eyes, and the functionality of the retina can be temporarily decreased due to lack of oxygen supply from the tears.

Therefore, uncomfortable wearing experience is a natural consequence of dry eyes. We advise you to wear contacts outdoors and cut back the time of your wear when such symptoms arise.

Normally beauty contact lenses are mostly manufactured for short-sighted vision, and therefore the symptoms of blurry vision and discomfort can be greater for people with severe astigmatism. 

Blurry vision can also be caused by remaining protein or fat particles on the surface of the lens. Taking off the contacts and leaving them without thoroughly cleansing will definitely shorten their durability and also decrease oxygen transparency rate. Most contacts remain at par condition for 10 months if they have been treated with care. We cannot guarantee how long the contacts will last if managed at poor conditions.

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