Shipping & Tracking
Order and Shipping Confirmation
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Order Confirmation:
- You will receive an email confirmation once your order has been successfully placed. This will include your order number and shipping method.
- Please ensure your shipping address is correct, as we are unable to redirect goods once they are en route to you.
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Dispatch Details:
- All working days mentioned exclude weekends and public holidays, as there are no dispatch operations on these days.
- Orders will be dispatched within 1-3 working days unless the item is out of stock, in which case we will notify you via email. Please ensure the email address provided is valid and active.
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Shipping Confirmation:
- Once your order is prepared for shipment, you will receive a confirmation email with tracking information.
- Please note that all shipping costs are non-refundable once the parcel has left our warehouse.
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Special Conditions for Toric/Astigmatism Lenses:
- Toric/Astigmatism contact lenses may take up to four weeks to ship, regardless of the shipment type chosen.
- Toric/Astigmatism contact lenses may take up to four weeks to ship, regardless of the shipment type chosen.
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Customs Delays:
- Be aware that parcels may be delayed if held by customs for inspection.
- Be aware that parcels may be delayed if held by customs for inspection.
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Liability for Lost Packages:
- We will not be held liable for lost packages if the package has reached the destination country or the status shows "Delivered."
- Customers must contact their local post office for claims or provide clear evidence (in writing) indicating the loss of the parcel.
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Import Taxes and Duties:
- All international shipments may be subject to import taxes, duties, and customs fees, which are levied by the local customs authorities of the destination country and are the responsibility of the recipient. OMK is not responsible for any such charges.
- All international shipments may be subject to import taxes, duties, and customs fees, which are levied by the local customs authorities of the destination country and are the responsibility of the recipient. OMK is not responsible for any such charges.
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Delivery Time Frames:
- Delivery time frames are based on best estimates, excluding express shipments. Transit times are subject to customs clearance, transport conditions, weather conditions, mail traffic volume, etc.
- Delivery time frames are based on best estimates, excluding express shipments. Transit times are subject to customs clearance, transport conditions, weather conditions, mail traffic volume, etc.
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Express Shipping Requirements:
- For express shipping, please provide a contact number, postal code, and buzz code (if applicable) in the shipping address. Do not enter a P.O. Box address.
- For express shipping, please provide a contact number, postal code, and buzz code (if applicable) in the shipping address. Do not enter a P.O. Box address.
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Delivery Schedule:
- Deliveries are typically made from Monday to Friday during business hours.
- Deliveries are typically made from Monday to Friday during business hours.
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Contact for Delayed Packages:
- Please contact us if the package does not arrive within the specified delivery time frame so our team can perform the necessary investigations.
- OMK will not entertain any claims after 30 days of the mentioned delivery timeframe as the case will be considered abandoned.
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Please ensure that you provide the correct shipping address.
Many packages returned to us are marked as "insufficient address."
Should an order be returned due to an error in the address provided,
you will be responsible for any additional shipping costs incurred.
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Shipping Information
Shipping rates vary according to the weight of the cart, order amount, shipping method, and destination country. Please proceed to checkout to view the available shipping options and their respective costs.