Shipping & Return Policy

Order and Shipping Confirmation

  • You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. 
  • Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you. 
  • Every order will be dispatched within 1-3 working days unless the item is out of stock and we will send email to notify you. Please make sure the email is valid and active. 
  • Once your order is prepared for shipment you will receive a confirmation email with your tracking information. 
  • Please note that Toric/ Astigmatism contact lenses may take up to four weeks to ship, no matter what shipment type is chosen.
  • Please take note that the parcel might delay if it was unfortunately hold by custom for checking and review.

 

COUNTRY Standard Shipping DHL Internation Direct DHL Express FREE Standard Shipping* 
(orders > $40)
FREE Express Shipping
(orders > $130)
10-25 working days 4-7 Working days 2-4 working Days
United States USD 6 USD 11 USD 17.9 YES YES
United Kingdom USD 6 USD 12 USD 19.9 YES YES
Canada  USD 6 USD 17.9 YES YES
Australia USD 6 USD 12 USD 19.9 YES YES
Turkey USD 6 USD 17.9 YES YES
New Zealand USD 6 USD 17.9 YES YES

 Cyprus, Dominica, Greenland, Cambodia, Greece,
Kuwait, Maldives, 
Russian Federation, Ukraine, United Arab Emirates Denmark, France, 
Switzerland, 
Italy, 
France & Netherlands,

USD 6 USD19.90 YES YES
Colombia, Spain, Qatar, Saudi Arabia  USD 7 N/A YES YES
Poland USD 6 USD 19.90 YES YES
Brazil USD 6 (30-60 days) N/A YES NO
Singapore  USD 4 USD 12 YES YES
Malaysia N/A USD 4 (2 days) YES YES
Belgium USD 6 USD 19.9 YES YES
Germany USD 6 USD 19.9 YES YES
Thailand USD 6 USD17.90 YES YES
Japan USD 6 N/A YES NO
Indonesia USD 6 USD 19.5 YES NO
Rest of the World USD 6 N/A YES NO

 

 Trace & Track



All Parcels are fully trackable and it is your responsibility to track your parcel once it is shipped. The tracking information will let you know if delivery has been attempted or if futher details are required in order to deliver. This tracking information is the carriers way of letting you know of any issues. Failure to follow your parcels progress can lead to alerts being missed. If delivery is hampered due to insufficient address information or failure to respond to calling card, your parcel may be returned to Ohmykitty. SO PLEASE ENSURE YOU TRACK YOUR PARCEL AND YOU CAN AVOID ANY UNNECESSARY DELAYS OR COSTS. 

  1. Standard Shipping tracking website  Click here to see list of international postal authorities 
  2. FedEx Economy Tracking Website Click FedEx Tracking and key in the tracking number (air waybill number) provided.
  3. DHL Express Tracking Website : Click DHL Tracking and key in the tracking number (air waybill number) provided.

 

Returns and Exchanges


Incorrect Item: If you have not receive what you ordered do not panic, you can return it and we will ship the correct item and refund all shipping costs.

Lost orders: It is rare that an order gets lost but if this happens and your package does not arrive within 3 weeks since the shipping date, please contact us and we will get in touch with the company office trying to find it.

Incorrect Address: Make sure the shipping address you provided is correct and complete, we are not responsible for lost orders due to incorrect addresses. If your package is returned due to this, we can ship it again upon receiving the new shipping payment.

Cancellation: You may cancel your order if it has not been yet been shipped. Kindly email us immediately and we will arrange for a refund (3-4 business days). However a fee of $1 will be imposed for administration fee. 

Returns : Customers may return merchandise for a full refund (minus shipping) or merchandise exchange within 10 days from the receipt date. We will not process any returns or exchanges after this period. For all return parcels, kindly direct them to the following address:

 

Kindly note that Ohmykitty reserves the right not to entertain any complaints filed after 10 days of grace period other than product  defection complaints.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return.
We will respond quickly with instructions for how to return items from your order.



Parcels could be returned to us at the address below 



Ohmykitty Online Store 
Address: 7-4, Jalan 1/116B, Kuchai Entrepreneurs Park, Off Jalan Kuchai Lama, 58200 Kuala Lumpur, Malaysia.
(Tel : +6012- 9022360)